Financial Services Guide (PRS)

The financial services referred to in this financial services guide (FSG) are offered by:

Professional Risk Solutions Pty Ltd (PRS) (AR No. 1297007) (ABN 51 113 685 546) is an authorised representative of RiskCorp Pty Ltd trading as RiskCorp Insurance Brokers (ABN 29 632 224 778) who is licensed under AFSL No. 525995, Level 1, Westcentre, 1260 Hay Street, West Perth, 6005 Telephone: (08) 6381 9510 Email: info@riskcorpinsurance.com.au This FSG sets out the services that we can offer you.  It is designed to assist you in deciding whether to use any of those services and contains important information about:

•             the services we offer you.

•             how we and others are paid.

•             any potential conflict of interest we may have.

•             our internal and external dispute resolution procedures and how you can access them.

•             arrangements we have in place to compensate clients for losses.

Further information when personal advice is given

We will provide you with further information if we provide you with advice which takes into account your objectives, financial situation and needs. This information may include the advice that we have given you, the basis of the advice and other information on our remuneration and any relevant associations or interests. This information may be contained in a statement of advice (SOA).

When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers or insurance providers in line with our insurance placement methodology detailed in the Terms of Engagement.

Product Disclosure Statement

If we offer to arrange the issue of an insurance policy to you, we will also provide you with, or pass on to you, a product disclosure statement (PDS), unless you already have an up to date PDS.  The PDS will contain information about the particular policy which will enable you to make an informed decision about purchasing that product.

Lack of Independence

We are not considered independent, impartial or unbiased in accordance with s923A of the Corporations Act 2001 as we may receive commissions and other benefits when we provide personal advice relating to insurance products and other financial products.

From when does this FSG apply?	This FSG applies from 1 February 2023 and remains valid unless a further FSG is issued to replace it.
How can I instruct you?	You can contact us to give us instructions by post, phone or email on the contact number or details mentioned on page 1 of this FSG.
What is the role of an Insurance Broker?	As an insurance broker, we specialise in insurance and risk management.  Our role is to work with you to: – Assist you to identify and understand your individual and/or business risks; – Assist you in deciding what risks to insure, including how you can manage those risks in other ways; – Recommend which type of cover is suitable for your needs; – Prepare submissions to insurers; – Negotiate terms and premiums with the insurer; Regularly review your insurance program to ensure the ongoing suitability of your cover.  We also will complete the placement, renewal and any changes of cover required with the chosen insurer(s) based on your instructions, and provide assistance in the event you need to make a claim. At RiskCorp Insurance Brokers we always act on your behalf when providing our services to you, we do not have any arrangements with insurers where we act on their behalf, or as their agent.
Who is responsible for the financial services provided?	RiskCorp Pty Ltd is responsible for the financial services that PRS provides to you, or through you to your family members, including the distribution of this FSG. RiskCorp Pty Ltd holds a current Australian Financial Services Licensee no: 525955.  The contact details for RiskCorp Pty Ltd are listed above.

Contractual Liability and your insurance cover

Many commercial or business contracts contain clauses dealing with your liability (including indemnities or hold harmless clauses). Such clauses may entitle your insurers to reduce cover, or in some cases, refuse to indemnify you at all. You should seek legal advice before signing and accepting contracts. You should inform us of any clauses of this nature before you enter into them.

What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile, including details of insurance policies that we arrange for you. We may also maintain records of any recommendations or advice given to you.  We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you for the period required by law.

We are committed to implementing and promoting a Privacy Policy,  which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request and also available on our website riskcorpinsurance.com.au.  If you wish to look at your file, please ask us. We will make arrangements for you to do so.

How will I pay for the services provided?

For each insurance product the insurer will charge a premium that includes any relevant taxes, charges and levies. We often receive a payment based on a percentage of this premium (excluding relevant taxes, charges and levies) called commission, which is paid to us by the insurers. However, in some cases we will also charge you a fee. This will be shown on the invoice that we send you. You can choose to pay by any of the payment methods set out in the invoice. You are required to pay us within the time set out on the invoice.

If there is a refund or reduction of your premium as a result of a cancellation or alteration to a policy or based on a term of your policy (such as a premium adjustment provision), we will retain any fee we have charged you. We will also retain commission depending on our arrangements with the insurer or charge you a cancellation fee equal to the reduction in our commission.

When you pay us your premium it will be banked into our trust account. We retain the commission from the premium you pay us and remit the balance to the insurer in accordance with our arrangements with the insurer. We will earn interest on the premium while it is in our trust account, or we may invest the premium and earn a return. We will retain any interest or return on investment earned on the premium.

How are any commissions, fees or other benefits calculated for providing the financial services?

Our commission will be calculated based on the following formula: X = Y% x P

In this formula:

X = our commission

Y% = the percentage commission paid to us by the insurer. Our commission varies between 5% and 25%.

P = the amount you pay for any insurance policy (less any government fees or charges included in that amount).

As an Authorised Representative of RiskCorp we will receive a split of the total fees and commission paid to RiskCorp in accordance with our commercial arrangements. This split is payable by RiskCorp out of the total fees and commission received and not an additional cost to you.

We may charge you an administration fee when you enter into an insurance policy or a flat fee for arranging an insurance policy on fee based upon the time we spend advising you, or an annual management fee.  You will be informed of the nature and amount of any fee involved prior to us performing the service for you, if requested.

Our employees that will assist you with your insurance needs will be paid a market-based salary and may be paid bonuses for the achievement of set targets or key performance indicators, when they are achieved. These targets are not solely volume based.

From time to time we may receive non-monetary benefits from insurers, underwriters or other third parties. This may include but is not limited to access to technology platforms and IT support, education and training, marketing assistance and certain hospitality benefits and/or Christmas gifts.  We do not accept any benefits where doing so could influence our advice to you, the receipt of these benefits is not based upon the volume of business.  Details of these are available on a specially maintained Register which is available for your viewing.

Do you have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?

If we arrange premium funding for you, we may be paid a commission by the premium funder.  We may also charge you a fee (or both). The commission that we are paid by the premium funder is usually calculated as a percentage of your insurance premium (including government fees or charges). If you instruct us to arrange or issue a product, this is when we become entitled to the commission.

Our commission rates for premium funding are in the range of 0.5% to 2.0% of funded premium. When we arrange premium funding for you, you can ask us what commission rates we are paid for that funding arrangement compared to the other arrangements that were available to you.

RiskCorp Pty Ltd is a Steadfast Group Limited (Steadfast) Network Broker. As a Steadfast Network Broker we have access to services including model operating and compliance tools, procedures, manuals and training, legal, technical, HR, contractual liability advice and assistance, group insurance arrangements, product comparison and placement support, claims support, group purchasing arrangements and broker support services. These services are either funded by Steadfast, subsidised by Steadfast or available exclusively to Steadfast Network Brokers for a fee.

Steadfast has arrangements with some insurers and premium funders (Partners) under which the Partners may pay Steadfast commission of between 0.5 – 1.5% for each product arranged by us with those Partners or alternatively a fee to access strategic and technological support and the Steadfast Broker Network. Steadfast is also a shareholder of some Partners.

What should I do if I have a complaint?

If you have any complaints about the service provided to you, you should take the following steps:

1. Contact us and tell us about your complaint. We will do our best to resolve it quickly and fairly. You can contact the Complaints Officer, Michael Ellis, on telephone number (08) 6381 9510 or put your complaint in writing and send it to the Complaints Officer at RiskCorp Insurance Brokers, Level 1, Suite 13, 1260 Hay Street, West Perth  WA, 6005 or via info@riskcorpinsurance.com.au.

2. If the complaint can’t be resolved to your satisfaction within 30 days, then you may lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers and may be contacted at:

Online: www.afca.org.au    Email: info@afca.org.au

Phone: 1800 931 678           Mail: GPO Box 3 Melbourne VIC 3001

We have a Complaints Guide on our website which provides information about how to access, and what to expect from our complaints handling process.

We are a Principal Member of the National Insurance Brokers Association  (NIBA) and subscriber to the Insurance Brokers Code of Practice (the Code).

The Code has been developed by NIBA as part of a national self-regulatory scheme and is intended to promote and maintain high levels of professionalism and integrity in insurance broking, with higher standards for education and client service levels than those that are required by law.

We are bound by the standards of the Code, which is monitored and enforced by a Code Compliance Committee. We encourage you to ask questions about the Code, a copy of which can be obtained here or from our office.

If you do not feel our services have met the requirements of the Code, you can report the matter to the Code Compliance Committee here.

What arrangements do you have in place to compensate clients for losses?

RiskCorp Pty Ltd and Professional Risk Solutions Group Pty Ltd have a professional indemnity insurance policy (PI policy) in place.   The PI policy covers us, our employees and other representatives (including Authorised Representatives) for claims made against us by clients as a result of the conduct of us, our employees or other representatives in the provision of financial services. Our PI policy also covers us for claims relating to the conduct of employees or other representatives that no longer work for us. This PI policy satisfies the requirements for compensation arrangements under section 912B of the Corporations Act.

Any questions?

If you have any further questions about the financial services PRS or RiskCorp Pty Ltd provides, please contact us. Please retain this document for your reference and any future dealings with RiskCorp Pty Ltd.